Service & Repairs

Please follow the steps outlined below to ensure your prompt service and repair detailing for your instrument in need.

Obtain Repair Authorization Number (RA#)

Contact Form

When reaching out, please provide the model and serial number of the item you wish to return.

Once your RA# is created, we will send you an email confirmation with all
relevant details for your records and follow-up.

Pack the Instrument

Attach a Packing Slip to your package along with a printed copy of your RA# email.

The RA# email will include the instrument model, serial number, your contact details, and the return shipping address (including postal code). This ensures safe delivery and helps speed up the repair process.

Ship the Instrument

Ship your instrument to the address specified in your RA# email.

Once received, we will promptly email you the Repair Estimate for your approval before proceeding with any work

Review the Repair Estimate

You will receive a detailed Repair Estimate for your RA# via email.

If you have not received the estimate, please contact us with your RA# for follow-up.

For further assistance or inquiries, please contact us at:

Phone: 1.888.835.6649
Email: service@telonix.ca

Contact Form

TELONIX stands behind every product sold, with unmatched technical support.